Course Overview

This course helps students develop airline sales, fare and reservation skills for reservations and ticket-office teams. Participants learn how fare structures, reservations and sales techniques combine to meet customer needs and support airline revenue.

Who Should Attend

Aviation students preparing for airline sales careers
New airline reservations and ticket-office staff
Employees moving into airline sales roles
Job seekers targeting airline sales and reservations careers

Course Objectives

By the end of this course, participants will be able to:

Apply fare structures and reservation procedures accurately
Use sales techniques that respond to customer needs
Manage corporate accounts and group bookings
Prepare sales reports and identify revenue opportunities

Course Modules

Airline productsFare structuresReservations TicketingSales techniquesCustomer needs analysis Corporate accountsGroup bookingsTravel agents Distribution channelsAncillary servicesCustomer retention Sales reportingRevenue awareness GDS (Global Distribution Systems)AmadeusGalileo

Practical Training

Students practice airline sales and reservation tasks through role-plays, fare and booking exercises, and customer-scenario simulations covering individual, corporate and group sales.

Career Opportunities

Airline Sales Agent
Reservations Agent
Ticket Office Officer
Customer Relations Officer

Airline Sales & Reservations