Course Overview
This course provides training for people interested in travel agencies, tour operators and travel management. Students learn how reservations, ticketing, tour packages and customer consultation come together to deliver a complete travel service.
Who Should Attend
- Students preparing for careers in travel and tourism
- New travel agency and tour operator staff
- Employees moving into travel consultancy roles
- Job seekers targeting travel and tourism careers
Course Objectives
By the end of this course, participants will be able to:
- Process airline reservations and ticketing accurately
- Prepare itineraries and tour packages for clients
- Advise clients on travel documentation and travel insurance
- Manage supplier relationships and corporate or group travel bookings
Course Modules
Travel agency operationsAirline reservationsTicketing
Hotel reservationsTour packagesTravel documentation
Visa information awarenessTravel insuranceCustomer consultation
Itinerary preparationSupplier managementCorporate travel
Group travelTravel quotationsCustomer relationship management
Travel salesDigital travel marketing
GDS (Global Distribution Systems)AmadeusGalileo
Practical Training
Students practice core travel agency tasks through hands-on exercises in reservations, itinerary preparation, quotations and customer consultation, using realistic client scenarios.
Career Opportunities
- Travel Consultant
- Reservations Agent
- Tour Operator Assistant
- Travel Agency Officer